IntentionnELLES
IntentionnELLES – Health and Wellness Centre for Women
Last updated: November 7, 2026
At IntentionnELLES, we place great importance on protecting your personal information and respecting your privacy.
When you browse our website, contact us or use our booking services, certain personal information may be collected.
This policy explains, transparently, what information we collect, why we use it, how we protect it and what your rights are. It applies to the intentionnelles.ca website (French and English versions) and to the information we collect in the course of our services.
Our approach complies with the laws applicable in Quebec, including the Act respecting the protection of personal information in the private sector, as amended by Law 25.
Depending on how you use our services, we may collect the following information.
Through our contact form:
Please do not include health information in the contact form. If your request concerns your health, we will discuss it with you confidentially.
Through our WellnessLiving booking platform:
Payments are processed through WellnessLiving. IntentionnELLES only has access to the last four digits of payment cards, not the full card number.
When you browse our website:
The personal information collected is used to:
We limit the use of personal information to the purposes for which it was collected, subject to uses permitted or required by law.
We do not currently use the information collected to send newsletters or promotional campaigns.
By providing your information, you consent to its use for the purposes described above. You may withdraw your consent at any time by writing to us (see section 12). Withdrawing your consent may prevent us from offering certain services, such as a booking.
To allow you to book our services and manage memberships, we use the WellnessLiving platform, accessible from our website.
When you use this platform, the information needed to create your account, make bookings and process payments is handled through its services.
IntentionnELLES uses the information needed to manage your client file and your bookings.
WellnessLiving also has its own privacy policy, which describes its practices regarding the collection, use, retention and protection of personal information.
We invite you to read it: https://www.wellnessliving.com/privacy-policy/
Some services offered by IntentionnELLES may require the collection of personal information about your health, including through questionnaires completed when booking an appointment or during a consultation, through WellnessLiving.
This information may concern, in particular, your state of health, your medical history or possible contraindications.
Because of its sensitive nature, its collection and use must be subject to express consent, in accordance with applicable requirements.
We limit the collection and use of health information to what is necessary for the services concerned. Only the people who need it to provide the service have access to it.
Some services offered on our premises are provided by self-employed professionals. They are not part of the IntentionnELLES team: they practise on their own account and rent space on our premises. Each is responsible for the confidentiality and protection of the information she collects in the course of her practice:
Only IntentionnELLES's designated person in charge has administrative access to WellnessLiving. She only consults basic client file information, such as contact details and date of birth. Health information is recorded and consulted by the professional providing the service.
For any question about the confidentiality of information collected in the course of our services, you may contact our person in charge of the protection of personal information.
IntentionnELLES does not sell its clients' personal information.
We use the following service providers, which receive or process personal information only to provide their services to us:
Certain information may also have to be disclosed when the law permits or requires it.
We make sure to limit the disclosure of personal information to what is necessary for the intended purposes.
Information related to bookings and memberships is managed through WellnessLiving.
WellnessLiving states in its privacy policy that certain information may be processed in Canada or outside Canada, including in the United States.
Information sent through our contact form and information collected when you browse our website may also be processed outside Quebec, including in the United States, by FormSubmit, Google and Vercel.
The specific terms of storage and processing may depend on the services used.
Before entrusting personal information to a service provider located outside Quebec, we assess whether that information will receive adequate protection there. We make sure your information receives appropriate protection, including when it is processed by an external service provider.
We limit the retention of personal information to the period needed for the purposes for which it was collected, subject to applicable legal obligations:
When retention is no longer necessary, the information is securely destroyed or, where the law permits and the conditions are met, anonymized.
Anyone wishing to obtain details about the retention of their information may contact our person in charge of the protection of personal information.
IntentionnELLES pays particular attention to the confidentiality of its clients' information.
Administrative access to client files in WellnessLiving is limited to the company's designated person in charge.
This access is protected by two-factor authentication to reduce the risk of unauthorized access.
We adapt our security measures to the sensitivity of the information collected, especially when it concerns health.
However, no computer system can guarantee absolute security.
A cookie is a small file stored on your device while you browse.
Our website uses the following tools:
You can change your choice at any time through the cookie settings available on the website. Our website does not use any advertising tool.
Some pages also include external services that may set their own cookies or receive your IP address:
IntentionnELLES does not use these technologies to identify you, locate you or create a profile of you. These providers may, however, collect information under their own privacy policies (Google: https://policies.google.com/privacy; WellnessLiving: https://www.wellnessliving.com/privacy-policy/).
You can also set your browser to limit or refuse certain cookies. This may, however, affect certain features, such as the display of the map or the schedule.
Our website contains links to other websites (for example Facebook, Instagram, LinkedIn, the App Store and WellnessLiving). When you click these links, you leave our website, and the privacy policy of those websites then applies.
Under the laws applicable in Quebec, you have rights regarding your personal information.
In particular, you may:
To exercise these rights, simply send us a written request at the following address: info@intentionnelles.ca
We may ask you to confirm your identity before processing your request.
We will respond in writing no later than 30 days after receiving your request. Access to your information is free of charge; however, reasonable fees may be charged for transcription, reproduction or transmission, and we will inform you in advance.
The deletion of certain information may be limited when its retention is necessary to comply with a legal obligation.
If we refuse your request, we will explain why. If you disagree with our response, or if we do not respond within 30 days, you may contact the Commission d'accès à l'information du Québec: https://www.cai.gouv.qc.ca
For any question about this policy, the management of your personal information or the exercise of your rights, you may contact:
Nadège Gousse
Person in charge of the protection of personal information
IntentionnELLES
A-460, rue Saint-Charles Ouest, Longueuil, Quebec J4H 1G4
Email: info@intentionnelles.ca
You may also use this address to report a concern or file a complaint about the confidentiality of your information.
Each request will be reviewed and followed up in accordance with applicable obligations.
If a confidentiality incident occurs (for example unauthorized access, loss or unauthorized disclosure of personal information), we promptly take steps to reduce the risks.
If the incident presents a risk of serious injury, we will notify the Commission d'accès à l'information and the people concerned. We record all incidents in a register.
We do not collect personal information about a person under 14 years of age without the consent of the person having parental authority or the tutor.
IntentionnELLES may amend this policy to reflect changes in its services, its personal information protection practices or applicable legal requirements.
The current version will be available on our website, and the date of its last update will be shown at the top of the page.
Any significant change will be announced in a notice published on our website.
For any question about the protection of your personal information, you may contact us:
IntentionnELLES
Attention: Nadège Gousse
Person in charge of the protection of personal information
info@intentionnelles.ca
We greatly value the trust you place in us and the confidentiality of the information you share with us.